Whether you're wanting to activate your new phone or you're looking to troubleshoot an issue, we have the resources for you to find out all you’ll ever need to know about your device.
You can also ask and answer questions on our online community.


Find out everything you need to know about your Virgin Mobile phone and plan. You can also visit our online community to ask and answer questions.

Contact Us

Can’t find what you’re looking for? Reach out directly.

Dial 233
To get your account balance, and next payment date.

Dial 233
To make a direct payment by phone using a credit card, debit card or Top-Up PIN.

Dial 611
To access Care Services. If you have an Android device, it will link you directly to Virgin Mobile Zone.