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For common questions about Virgin Mobile products and services, check out the FAQs.

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Please be aware that, although this web form is encrypted, any email correspondences that may result from your inquiry will not be encrypted. Virgin Mobile will not email any of your account information to you without your request. In the event that you request Virgin Mobile to email any account information to you, you do so at your own risk; and, by submitting this web form, you agree to indemnify and hold Virgin Mobile harmless from any unauthorized access, use or disclosure of any account information that is emailed pursuant to your inquiry. Moreover, you are responsible for securing your own email account to help prevent any unauthorized access, use or disclosure of any account information that may be provided to you pursuant to your inquiry.

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Use a little phone magic

Check your account balance or make a payment by dialing these short codes from your Virgin Mobile phone.

Account Services

CALL 611

Dial 611 to manage your account right from your phone. If you have an Android device, you’ll link directly to Virgin Mobile Zone.


CALL *729 (*PAY)

Call *729 (*PAY) to add funds through your Virgin Mobile phone using a credit card, debit card or Top-Up PIN.

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