About Us

CTIA / Regulatory

With so many choices when shopping for wireless products and service, we want to be sure you find the right device and plan — and understand the fine print.

That's why we've partnered with CTIA - The Wireless Association® to provide tools to help you make informed buying decisions. These include:

  • A plan & devices checklist you can use while shopping to find important details on plans, charges and coverage.
  • A Terms & Conditions FAQ that answers key questions such as fees and surcharges, handset insurance, trial periods, parental controls and more.

Want to learn more? Check out CTIA's consumer protection standards.

Unlocking Policy

Virgin Mobile devices are not currently subject to an unlocking policy. However, in accordance with the CTIA's "Mobile Wireless Device Unlocking Voluntary Commitment" ("Unlocking Commitment"), Virgin Mobile is creating new policies and procedures in order to provide the device software locking code to customers after certain eligibility requirements are met. Consistent with its Unlocking Commitment, Virgin Mobile will implement these new policies and procedures no later than February 11, 2015.