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Programs & Policies

Service Preserver

Please Note: This program is for No Annual Contract phones only

Virgin Mobile's Service Preserver will keep your service active for a whole year. That means there's no need to worry about topping-up to keep your service from expiring. Just top-up whenever you need more airtime, or money for texting, ringtones, etc.

There are now 4 ways to participate in Service Preserver.

  1. Top-Up $90 or more in any consecutive 72 hour period by using a credit/debit card, registered PayPal account, or Top-Up cards.
  2. Top-Up $10 or more on any qualifying handset
  3. Top-Up $60 or more in any consecutive 72 hour period within 30 days of activation. This applies to Pay As You Go Plans only.
  4. Buy and apply a $90 Top-Up card to your account. Service Preserver apllies to both Pay As You Go and Monthly Plans.


You can use a credit/debit card, registered PayPal account, or Top-Up cards and we'll send you a Virgin Alert letting you know that you've qualified for the Service Preserver. If you want to enroll in Service Preserver, do nothing. If you are not interested in being enrolled in Service Preserver, call 1-888-322-1122. The money that you put into qualifying for Servicer Preserver is yours to use. If you use it up before the year is up, just add more airtime to your account for calling, texting, ringtones, etc.

When your year is up, you can choose to re-enroll in Service Preserver by Topping-Up $90 within any 3-day period or purchasing a $90 Top-Up card and activating Service Preserver again. Otherwise, you'll have to Top-Up according to the Top-Up rules of your plan to remain active and keep your phone number.

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