Support

Having trouble with your phone?

Maybe we can help. Just tell us what's wrong.

My phone is broken

New phones come with a one-year warranty. So if you meet the manufacturer's requirements, contact us and we can replace your phone for free.
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My phone was lost or stolen

Suspend your account right away to protect your balance. Once you do that, we can usually offer you a special discount on a replacement phone.
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My battery or charger isn't working right

  • New batteries and chargers are both covered by a one-year warranty. So if you meet the manufacturer's requirements, contact us and we can get you a replacement for free.
    More info >
    Contact us >
  • If it's been longer than that, we offer a discount on many batteries and chargers when you purchase them from our website.
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It's something else

  • In that case, check out our FAQs. You can find help with lots of phone-related issues there.
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  • For technical questions, you can find answers in your phone's user manual.
    Download it here >