Virgin Mobile

BROADBAND2GO PLANS

Wi-Fi, Whenever. Sprint® 3G/4G Network. No Contract.

BROADBAND2GO Plan Details Chart

Plans include either: 500MB (Daily plan); or 10GB (Monthly plans), of full-speed 4G data (see
speed limits below). 3G data network access ends when the applicable 3G data allotment is
reached. // MORE

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Faqs & Guides

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  • What are the data speeds of Virgin Mobile's Broadband2Go 3G/4G devices?

    Operating on the Sprint 4G (WiMAX) Network, the Virgin Mobile Broadband2Go Overdrive ProTM 3G/4G Mobile Hotspot and the U600 3G/4G USB Sticks average speeds ranging between 3 - 6 mbps as compared to 600 kbps - 1.4 mbps on the 3G Nationwide Sprint Network - that's up to 10 times faster!* The Sprint 4G Network reaches over 70 markets in the US.

    *Based on download speed comparison of Sprint 3G avg. speeds (600 kbps - 1.4 mbps) vs. Sprint 4G avg. speeds (3 - 6 mbps). Actual speeds may vary based upon plan or other factors. These Virgin Mobile's Broadband2Go devices operate on the Sprint 4G WiMAX Network.

  • What will my experience be like when switching from 4G to 3G (and vice versa)?

    If you have the 4G radio turned on, the switch will occur automatically when you move from a 4G covered location to a 3G covered location and back. The data speeds will slow or speed up accordingly to applicable bandwidth speeds. If you have the 4G radio turned off, you will not see a difference as you will continue to remain on a 3G network.

  • How will I know if I have 4G coverage with Virgin Mobile BroadBand2Go?

    Virgin Mobile BroadBand2Go customers have 4G coverage on the Sprint 4G Network which covers 70+ markets. Visit http://www.virginmobileusa.com/check-cell-phone-coverage to see 4G coverage in your area.

  • How will I know if my device is 4G-capable?

    Currently, Virgin Mobile BroadBand2Go only offers 4G service on the Overdrive ProTM 3G/4G Mobile Hotspot and the U600 3G/4G USB Stick, on select plans (see link for more details).

  • How do I switch to a 4G plan?

    Virgin Mobile Broadband2Go customers must purchase the Overdrive ProTM 3G/4G Mobile Hotspot or the U600 3G/4G USB Stick, and then activate or migrate to a 4G capable plan (see link for additional details).

  • Do all Virgin Mobile Broadband2Go plans include 4G?

    Yes. 4G is available with the new national $5, $35 and $55, as well as all Wal-Mart plans. If you purchased a plan before 7/4/12, you may keep your existing plan unless you switch to another plan or until the plan is discontinued, however you will not be able to use 4G, even if you purchase a 3G/4G Broadband2Go device, unless you migrate to the $5, $35 or $55 or Wal-Mart plans. If you purchase theses plans, you must have a 3G/4G device to be able to take advantage of 4G speeds. You may use your 3G-only Broadband2Go device (for example, the Novatel Wireless MiFi 2200) on the new plans, but will only be able to use the 3G component of those plans, and will not have access to 4G.

  • Does the Wal-Mart BroadBand2Go plan support 4G? (ONLY APPLICABLE FOR WMT)

    No. The Wal-Mart plan does not currently support 4G, even if you have purchased a 3G/4G Broadband2Go device.

  • If I'm currently on a Virgin Mobile BroadBand2Go $10/$20/$50 plan, will I be able to keep my plan?

    Yes. If you bought a $10/$20/$50 plan before 7/4/12, you will be able to keep your plan at this time, unless you switch to another plan or until the plan is discontinued. However, if you are on one of these plans, you will not be able to enjoy 4G speeds, even if you have purchased a 3G/4G device.

  • Can I activate a new Broadband2Go device on the 3G plans? How long will these plans be available?

    Our new 3G/4G $35 and $55 plans will launch on 5/24/12. The 3G $10/$20/$50 plans will still be available until 7/4/12. Between 5/24/12 and 7/4/12, you will be able to activate your 3G or 3G/4G Broadband2Go device on any of our 3G or 3G/4G plans. After 7/4/12, you will only be able to activate on the new 3G/4G plans and the 3G plans will no longer be eligible for new activations. If you're on a 3G plan before 7/4/12, you will be able to keep that plan until you migrate off that plan or we choose to discontinue it. If you purchase or activate on a 3G plan, you will not be able to enjoy any 4G access, even if you buy a 3G/4G device.

  • Are the Virgin Mobile BroadBand2Go ZTE Peel 3200, Novatel Wireless MC760 Ovation, or MiFi 2200 compatible with the new $35/$55?

    Yes. However, you will not get access to 4G speeds and you will not be able to access 4G data. You will only be able to use the 3G portion of that plan unless you purchase a 3G/4G device.

  • When and how will data speed reduction affect my 3G/4G $35 and $55 Broadband2Go plan?

    If you use over 10GB of 4G data during your monthly cycle, your 4G data speeds may be reduced to 256kbps or below for the rest of that monthly plan cycle. During this time, you may experience slower page loads and file downloads, and lags in streaming media. Data speeds will return to normal as soon as your next plan month starts. If you'd rather not wait for your new month to start, you can resume normal speeds immediately by paying for another full month of service under your current plan which will add another month's allotment of data. Or you can purchase another plan. These changes can be completed through 'My Account.' You may continue to use the remainder of your 3G data allocation at full 3G speed if you are in a 3G area or turn off the 4G radio on your device.

  • When and how will data speed reduction affect my Unlimited 3G Broadband2Go plan?

    If you use more than the established threshold during your monthly cycle, your data speeds may be reduced to 256kbps or below for the rest of that monthly plan cycle. During this time, you may experience slower page loads and file downloads, and lags in streaming media. Data speeds will return to normal as soon as your next plan month starts. If you'd rather not wait for your new month to start, you can resume normal speeds immediately by paying for another full month of service under your current plan which will add another monthly allotment of data. Or you can purchase another plan through 'My Account.'

  • How will I know if I hit my threshold?

    If you reach your data reduction threshold during your monthly cycle, your data speeds may be reduced to 256 kbps or below for the rest of that monthly plan cycle. If you are susceptible to data speed reduction, you can check how much data you've used at any time during the month by logging into My Account, and checking the usage bar.

  • How much data is 2.5GB?

    To give you an idea, it's about 400,000 mobile internet page views, about 90,000(!) emails (without attachments), 91 hours of streaming music, or 20 hours of video clips.

    *Data usage per activity is based on an average. Bandwidth varies by website, video, email, and other internet application.

  • How much data is 10GB?

    To give you an idea, it's about 1,600,000 mobile internet page views, about 360,000 emails (without attachments), 360 hours of streaming music, or 80 hours of video clips.

    *Data usage per activity is based on an average. Bandwidth varies by website, video, email, and other internet application.

  • What exactly will customers experience if throughput speeds are reduced?

    When a Broadband2Go customer on the $40, $50, $35, or $55 plan reaches their data reduction threshold within a current monthly cycle, they could have their throughput speed limited to a maximum of 256 kbps for the remainder of that plan cycle. $40 and $50 Plan customers will continue to have access to data service without a cap. $35 and $55 plan customers will continue to have access to the remainder of the 3G portion of their plan in addition to 4G data without a cap but for the duration of the cycle [i.e., up until the next monthly plan cycle begins] customers may experience slower page loads, file downloads and degraded streaming media. Throughput speeds will be restored when a new Broadband2Go monthly plan is purchased, giving customers a "fresh slate" for the month. They will not experience any throughput speed limitation unless they reach their applicable threshold within the next monthly plan, if applicable.

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