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Programs & Policies
Lost or Stolen Phone Replacement
Please Note: This program is for No Annual Contract phones.
If your phone breaks or is lost or stolen, Virgin Mobile's got you covered so don't panic. Take another look around and try to find your phone. (It'll always be in the last place you look, right?)
If you still can't locate it, let us know right away and we'll suspend service to the phone. That way, once your service is suspended, no one can use up your remaining balance. We can offer you a replacement phone at a really low price and can usually have it to you in just a few days. We'll also transfer any remaining balance in your account to your replacement phone. So, no worries. Click here for details.