Programs & Policies

Phone Insurance

It's peace of mind for your Virgin Mobile phone. Enroll as soon as you activate.

Let's face it, stuff happens. Like, you forget your phone at the restaurant. Or you accidentally drop it on the sidewalk. Without insurance, bad luck could cost you big time.

That's why Virgin Mobile has partnered with eSecuritel, a leader in the protection industry, to offer Phone Insurance to our customers.

For $7/month you'll be covered in the event your Virgin Mobile phone is lost, stolen, accidentally damaged - even with liquid, or has an out-of-warranty mechanical or electrical breakdown.

If something happens to your phone, just file a claim by going to Once your claim is approved, you will pay a nonrefundable deductible and may receive your replacement phone in as little as one business day. Simple as that.

Why add Phone Insurance?

  • It gives you peace of mind: You'll know you're covered in case something goes wrong with your phone.
  • It's fast: You'll typically receive a replacement phone within one business day, once your claim is approved.
  • It's easy: To file a claim, simply click here or call 844-534-3098 (6 am to 11 pm CST; 7 days a week).

To see if your phone is eligible for Phone Insurance, log in to My Account. To find your deductible, click here. To see the Phone Insurance brochure, click here for English and click here for Spanish.

Phone Insurance protection provided to subscribers of Virgin Mobile and is provided by eSecuritel Holdings, LLC and underwritten by Zurich American Insurance Company. (Principal Address: 1400 American Lane, Schaumburg, Illinois 60196-1056; 1-800-383-2150).