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Programs & Policies
Phone Upgrade Program
Please Note: This policy is for Contract phones only.
We know you love your phone, but if a new one catches your eye, we understand. That's why we offer a Phone Upgrade Program so you can get your hands on the latest and greatest phones.
Let us help you celebrate your 1- or 2-year anniversary as a Virgin Mobile customer by giving you a sweet deal on a new phone.*
When you're eligible and ready to upgrade, please call Customer Care at 1-888-884-3546.
*Anniversary upgrades are only available after the completion of 12 or 24 months of service.