Virgin Mobile

VIRGIN MOBILE UNLIMITED PLANS

Choose Your Unlimited.

Virgin Mobile Unlimited plan details chart

GET MORE: INTERNATIONAL SERVICESMOBILE HOTSPOT & HANDSET INSURANCE ALSO AVAILABLE.

*VIDEO STREAMING MAY BE LIMITED TO 3G SPEEDS. ONCE PLAN'S APPLICABLE HIGH-SPEED DATA THRESHOLD REACHED, SPEEDS REDUCED (INCLUDING VIDEO) TO 2G SPEEDS FOR REMAINDER OF PLAN CYCLE. //MORE DETAILS

COMPARE US TO OUR COMPETITORS

Compare Us

DO WE LOOK WORRIED?

COMPARE NOW

WE'VE GOT YOU COVERED

powered by the

Sprint logo

Network

Faqs & Guides

Showing 1-10 of 50
of 1
  • Does Virgin Mobile support devices from other carriers?

    At this time, you cannot use a mobile phone from another wireless carrier, or any unlocked device. But it's the perfect excuse to get a new phone.

  • Do I have to pay anything extra for 4G data speeds?

    No. If you have a 4G LTE capable device and are in an area with Sprint 4G LTE coverage, you will get access to the network on any of the Unlimited Monthly Plans (except the $20 WiFi access only plan, which does not include mobile data). Visit www.virginmobileusa.com/check-cell-phone-coverage for coverage information.

  • Do you have any other plans besides Unlimited Monthly Plans?

    Sure. To see our payLo Value Talk & Text plans, click here.

    You can also build your own plan with Virgin Mobile Custom. Click here for details.

  • How does it work?

    It's easy. 1) Buy a phone. 2) Pick a plan. 3) Activate online. 4) Fire up your phone and go. Simple as that.

    As long as you pay your monthly charge and dependent on your plan features, you'll start each month with the applicable amount of data, talk, or text you've signed up for. If you use up your minutes, additional domestic minutes are just 10¢ each, deducted from your cash balance.

    If your monthly charge didn't go through - because there was a problem with your credit/debit card or PayPal account, or because there wasn't enough in your balance to cover the charge your phone service will be terminated. Once you pay the outstanding monthly charge, you can start using your phone to get online/talk/text.

  • Can I keep my existing phone number when I switch to Virgin Mobile service?

    In most cases, yes. Once you have your new Virgin Mobile phone, go to www.virginmobileusa.com, click Activate, and select "I want to switch my number from another company to Virgin Mobile." We'll be able to guide you from there.

    One thing to keep in mind: If you want to keep your existing number, you'll have to keep the WHOLE phone number, including the area code. In other words, we can't switch your area code without giving you a new local number as well.

  • Is this plan right for me?

    Virgin Mobile Unlimited plans let you choose what matters most to you at a great deal. Choose your unlimited: data, talk, or text. It's good to have options.

  • Do you have any Nights & Weekends Minutes?

    All of the Virgin Mobile Unlimited plan minutes are good anytime, day or night. That way, you can make calls whenever you want.

  • Do Monthly minutes expire?

    If you're on one of our monthly plans, any unused minutes will expire at the end of each month or when you switch plans. But as long as your monthly charge goes through, you'll start the next month with the same amount of minutes that you've signed up for.

  • What happens if I go over my monthly plan minutes? How much do additional minutes cost?

    Additional domestic minutes are just 10¢ each.

    If you think you might run out of minutes in a month, make sure you have enough money in your cash balance to cover the cost of any additional minutes you want to use. That's because the cost of additional minutes is charged to your cash balance - even if you're paying for your monthly charge with a credit/debit card or PayPal. Auto Top-Up is a really easy way to keep money in your cash balance for additional minutes, downloads, and international calling.

  • How do I pay for it?

    Since there is no long-term subscription contract, all you have to do to keep your monthly service working is:
    1) Keep a registered credit/debit card or PayPal account on file with us, and
    2) Pay the monthly charge each month using your registered credit/debit card or PayPal account – or your cash balance

    That's all there is to it. No monthy bills.

  • When and how will data speed reduction affect my Virgin Mobile Unlimited plan?

    If you use your entire combined 3G/4G high-speed data allotment during your monthly cycle, your data speeds (including video-streaming) may be reduced to 2G speeds for the rest of that monthly plan cycle. During this time, you may experience slower page loads and file downloads, and lags in streaming media. Data speeds will return to normal as soon as your next plan month starts. If you'd rather not wait for your new month to start, you can restart your plan immediately through My Account.

  • How will I know if I hit my plan's applicable high-speed data allotment?

    First, you will receive warning notifications via text message. First, when you reach 85% of your plan's data threshold and then when you reach your plan's actual data threshold. Once you reach your plan's combined 3G/4G high-speed data allotment during your monthly plan cycle, your data speeds may be reduced to 2G speeds for the rest of that monthly plan cycle. You can also monitor your monthly data usage at any time during the month by logging into My Account, and checking Data & Web history.

  • Am I charged for taxes and other surcharges?

    All of the Virgin Mobile plans are inclusive of taxes and surcharges. However, we collect sales taxes on all Top-Up transactions for all services that we process directly and, in certain states, we collect regulatory fees. Retailers are responsible for collecting sales taxes and, in some states, regulatory fees for Top-Up transactions that they process.

  • What if I want to cancel my monthly service?

    Since there is no subscription contract, you're free to go whenever you want. Just give us a shout and we'll put a stop to your monthly charge. Keep in mind that you'll lose any unused minutes when you cancel your service.

    If you think another Virgin Mobile plan might be a better fit for you, it's easy to make the switch. To see our payLo Value Talk & Text plans, click here.

    You can also build your own plan with Virgin Mobile Custom. Click here for details.

  • Does Virgin Mobile offer family plans?

    Family plans are currently only available through Virgin Mobile Custom. For details, click here.

The Android robot is based on work created and shared by Google and used in accordance to the Creative Commons 3.0 License. Google, Android, and other Google marks are trademarks of Google, Inc.