Support

Programs & Policies

14-Day Guarantee

Phones purchased directly from Virgin Mobile may be returned for a full refund within 14 days of purchase. You must have the original receipt, packaging materials and all components. Please contact Virgin Mobile Customer Care at 1-888-322-1122 for instructions.

Phones purchased at retails stores may be returned to that store in accordance with the store's return policy. Please repack the phone and all components and bring to the store where you purchased it.

One-Year Warranty
All mobile phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call Virgin Mobile At Your Service at 1-888-322-1122 so we can troubleshoot or arrange for a replacement mobile phone.